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Registration and Warranty Claim

PRODUCT REGISTRATION & WARRANTY CLAIMS PROCESS

Effective Feb 1st, 2019

Thank you for purchasing our PureGear products. Our products come with a one-year limited warranty or lifetime warranty. For more details about your product's warranty, please visit our Warranty policy . All products are required to register and must be approved in order to file a warranty claim for replacement. Our registration and warranty claim can be completed in few steps. Customers are advised to follow these steps to ensure your registration and warranty claim process are qualified and smooth.


If you purchased your PureGear product(s) on Pure-Gear.com:

  1. Register a New Product
    You DO NOT need to register for the product(s) that you purchased on Pure-Gear.com. Your purchased product(s) will automatically be registered through our system once the product(s) are shipped. Our customer service will contact you if more information is required to complete your registration process.  
  2. File a Warranty Claim
    Log into your online account, click on the "My Claimed Warranties on the left column in the My Account screen. If you have approved product registration and/or claimed a warranty before, all your approved registration and claim history will be displayed in the top section of the screen. You may view your claim status. To file a new claim, please click on the Create New Warranty Claim green button to start the claim process.
    1. 1. Display on the screen;
    2. 2. Receive the claim details in your email. Save the claim details for the next action.

 


If you purchased your PureGear product(s) through resellers including PureGear Amazon:

  1. Create an Online Consumer Account
    You need to create an online account on this website. Click on the "Create an Account" link on the top right to start your account creation. Follow the instructions on the screen. Make sure you enter your correct email address. Our website will send a notification to your email address. Follow the instruction in the email to activate your online account. If you don't see the email in your in-box, please check your spam box and make sure to move the email to your in-box.
  2. Register a New Product
    After you've logged in, click on the "My Registered Products" link on the left column in the My Account screen. If you have registered products before, all your registered products will be displayed in the top section of the screen. You may view or update the registration information at any time. To register a new product, please click on the Register New Product green button. Please note that you need to upload a copy of your purchase receipt for each item you want to register.Our Customer Service will need to do approval process before you can file a claim in step 3 below.
  3. File a Warranty Claim
    Click on the "My Claimed Warranties" link on the left column in the My Account screen. If you have approved product registration and/or claimed a warranty before, all your approved registration and claim history will be displayed in the top section of the screen. You may view your claim status. To file a new claim, please click on the Create New Warranty Claim green button to start the claim process. You will see your claim information in the following 2 ways. Save the claim details for the next action.
    1. 1. Display on the screen;
    2. 2. Receive the claim details in your email. Save the claim details for the next action.
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