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Warranty and Replacements

Replacements Questions
Are there any fees involved with a warranty product replacement?

There is a shipping and handling fee on all warranty replacement.

What products qualify for a warranty replacement?

PureGear has a 30 day money back guarantee on all purchases placed directly from our website, www.Pure-Gear.com. Purchases made at Amazon® or eBay® do not qualify for this guarantee. If you are not 100% satisfied with our products, please first email customer.service@pure-gear.com to start the return process. All returns require sending back the product with its original packaging within 30 days of purchase for a full refund. After the 30 day grace period, PureGear will not accept returns unless the item is defective under our warranty terms. Unfortunately, PureGear cannot process refunds for items purchased at other retailers. PureGear is happy to send you a replacement for a defective item still under warranty. If the defective item is no longer available, PureGear will replace the item with an equal or lesser priced item at your discretion.

How to file a warranty claim form

Please click HERE for a video on how to file a warranty claim.

What does your warranty cover?

Our warranties protect the original customer from defect in material or workmanship. Damages from normal wear and tear, alterations, misuse, neglect, accident, service by non-authorized service centers, or acts of God are not covered under these warranties.

How long does the warranty last?

One-Year Warranty Products:
   Cases, Folios, Audio, Car Mounts, Wireless Charging Pads, Portable Chargers, Bluetooth Keyboards, PureSwitch, High-Definition Glass Screen Protectors without an installation tray, and Liquid Glass Screen Protection.

Limited Lifetime Warranty Products:
   Wall and Car Chargers, Cables, and Screen Protectors that are not covered under the One-Year warranty.

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