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KNOWLEDGE BASE

Have questions or need help with your PureGear Products?

Please use our Knowledge Base of Frequently Asked Questions to help you find the answers you need. And, if you can’t find what you’re looking for, please scroll below and fill out the form and we’ll be in touch within 1-2 business days.

Product Registration
How do I create an account?
From the PureGear home page, in the upper, right-hand corner of the screen; click the link ‘Create an Account’ and complete the account registration.
How do I register my product?
After you’ve signed into your account, click the link in the top right hand corner of your screen labeled, ‘My Account.’ On the left hand side, under ‘Account Navigation’ click on ‘My Registered Products’ then click on ‘Register NEW Product.’ Follow the instructions that follow to register your product.
How do I upload an image of my proof of purchase?
When you’re registering your product, there will be a link asking you to upload an image of your UPC or product packaging. Click on this link to browse for your image of your product. This applies to both computer and mobile device users.
How do I upload an image of my damaged product?
When you’re registering your product, there will be a link asking you to upload an image of your POP. Click on this link to browse for your image of your POP. This applies to both computer and mobile device users.
How do I access my order’s tracking information?
Go to ‘My Account’ from the PureGear homepage. In the Account Navigation Menu, click ‘My Orders.’ Here you can check the status of any open orders you may have.
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General Questions
What’s the difference between a Steel 360 and an HD tempered glass screen protector?
Steel 360 is 5 times stronger than other leading brands, and is also backed by the Pure Pledge Program.
Are your device screen protectors polarized?
No they are not.
What types of screen protectors does PureGear offer?
Steel 360 Tempered Glass: 5x Stronger than other leading brands backed by PureGear's PPP - Pure Pledge Program.  HD Tempered Glass Liquid Glass Extreme Impact
What type of payment do you accept?
PureGear accepts American Express, MasterCard, Visa and Discover.
How do I charge my devices with my Powerbank?
Using your own USB charging cable, insert the USB 2.0 plug into the USB 2.0 port on the battery. Charging will automatically begin and the status lights will flash. If the lights do not flash, press the power button.
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Replacements and Warranty
Are there any fees involved with a warranty product replacement?
There is a shipping and handling fee on all warranty replacement.
What products qualify for a warranty replacement?
PureGear has a 30 day money back guarantee on all purchases placed directly from our website, www.Pure-Gear.com. Purchases made at Amazon® or eBay® do not qualify for this guarantee. If you are not 100% satisfied with our products, please first email customer.service@pure-gear.com to start the return process. All returns require sending back the product with its original packaging within 30 days of purchase for a full refund. After the 30 day grace period, PureGear will not accept returns unless the item is defective under our warranty terms. Unfortunately, PureGear cannot process refunds for items purchased at other retailers.
What does your warranty cover?
Our warranties protect the original customer from defect in material or workmanship. Damages from normal wear and tear, alterations, misuse, neglect, accident, service by non-authorized service centers, or acts of God are not covered under these warranties.
How long does the warranty last?
All PureGear products offer, either a Limited Lifetime Warranty or a One-Year Warranty. The warranty depends on the product purchased.
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Shipping Information
What are your shipping methods?
Ground or 2nd Day Air (Second Business Day).
My item is under warranty. Why do I have to pay for shipping and handling?
To claim a warranty replacement, there is a shipping and handling fee.
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PPP - Pure Pledge Program
What does the PPP (Pure Pledge Protection) cover?
Pure Pledge $100 - Steel 360 Screen Protector - DualTek Case - DualTek HIP Case - Liquid Glass Pure Pledge up to $100 - Steel 360 Screen Protector - HD Screen Protector - Liquid Glass Pure Pledge up to $150 - Liquid Glass with PurePledge Program - Program valid for one year on the device once registered. Pure Pledge up to $250 - Liquid Glass with PurePledge Program - Program valid for one year on the device once registered.
How can I tell if I have a PPP product?
The Pure Pledge Program stamp will be visible on your product’s package, and also on your proof of purchase.
How does PPP work?
PureGear PurePledge Program will reimburse you for the repair of your broken screen once registered for our program. You must register within 30 days of your purchase date to be eligible for this program.
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Installation and User Manuals
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