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KNOWLEDGE BASE

Have questions or need help with your PureGear Products?

Please use our Knowledge Base of Frequently Asked Questions to help you find the answers you need. And, if you can’t find what you’re looking for, please scroll below and fill out the form and we’ll be in touch within 1-2 business days.

Product Registration
How do I register my product?
You do not need to register unless you've purchased a Pure Pledge Product. You can click here to start your registration. If you need a replacement, please click here to file your warranty claim.
How do I request a replacement under warranty?
Click HERE and complete your request for a replacement.
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General Questions
What’s the difference between a Steel 360 and an HD tempered glass screen protector?
Steel 360 is 5 times stronger than other leading brands, and is also backed by the Pure Pledge Program.
Are your device screen protectors polarized?
No they are not.
How do I create an account?
From the PureGear home page, in the upper, right-hand corner of the screen; click the link ‘Create an Account’ and complete the account registration.
What types of screen protectors does PureGear offer?
Steel 360 Tempered Glass: 5x Stronger than other leading brands backed by PureGear's PPP - Pure Pledge Program.  HD Tempered Glass Liquid Glass Extreme Impact
What type of payment do you accept?
PureGear accepts American Express, MasterCard, Visa and Discover.
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Warranty and Replacements
Are there any fees involved with a warranty product replacement?
There is a shipping and handling fee on all warranty replacement.
What products qualify for a warranty replacement?
PureGear has a 30 day money back guarantee on all purchases placed directly from our website, www.Pure-Gear.com. Purchases made at Amazon® or eBay® do not qualify for this guarantee. If you are not 100% satisfied with our products, please first email customer.service@pure-gear.com to start the return process. All returns require sending back the product with its original packaging within 30 days of purchase for a full refund. After the 30 day grace period, PureGear will not accept returns unless the item is defective under our warranty terms. Unfortunately, PureGear cannot process refunds for items purchased at other retailers.
How to file a warranty claim form
Please click HERE for a video on how to file a warranty claim.
What does your warranty cover?
Our warranties protect the original customer from defect in material or workmanship. Damages from normal wear and tear, alterations, misuse, neglect, accident, service by non-authorized service centers, or acts of God are not covered under these warranties.
How long does the warranty last?
All PureGear products offer, either a Limited Lifetime Warranty or a One-Year Warranty. The warranty depends on the product purchased.
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Shipping Information
How do I access my order’s tracking information?
Go to ‘My Account’ from the PureGear homepage. In the Account Navigation Menu, click ‘My Orders.’ Here you can check the status of any open orders you may have.
What are your shipping methods?
Ground or 2nd Day Air (Second Business Day).
My item is under warranty. Why do I have to pay for shipping and handling?
To claim a warranty replacement, there is a shipping and handling fee.
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PPP - Pure Pledge Program
What does the PPP (Pure Pledge Protection) cover?
Pure Pledge $100 - Steel 360 Screen Protector - DualTek Case - DualTek HIP Case - Liquid Glass Pure Pledge up to $100 - Steel 360 Screen Protector - HD Screen Protector - Liquid Glass Pure Pledge up to $150 - Liquid Glass with PurePledge Program - Program valid for one year on the device once registered. Pure Pledge up to $250 - Liquid Glass with PurePledge Program - Program valid for one year on the device once registered.
How can I tell if I have a PPP product?
The Pure Pledge Program stamp will be visible on your product’s package, and also on your proof of purchase.
How does PPP work?
PureGear PurePledge Program will reimburse you for the repair of your broken screen once registered for our program. You must register within 30 days of your purchase date to be eligible for this program.
What is the Pure Pledge Program?
The PureGear Pure Pledge Program will reimburse you $100, up to $100, up to $150, or up to $250 for the repair of your broken screen once registered for our program. You must register within 30 days from purchase to be eligible for this program. This is one-time only reimbursement per approved registration.
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Installation and User Manuals
Is there a User Manual for the PureSwitch?

Yes, click Here for the quick start guide for PureSwitch or click Here for the user manual for PureSwitch.

Is there a User Manual for the 7.5/10W Wireless Charging Pad (Includes Cable Only)?

Yes, click Here for the user manual for the 7.5/10W Wireless Charging Pad.

Is there a User Manual for the AutoGrip Bundle Mount?

Yes, click Here for the user manual for AutoGrip Bundle Mount.

Is there a User Manual for the AutoGrip Wireless Car Chargers Dash Mount?

Yes, click Here for the user manual for AutoGrip Wireless Car Chargers Dash Mount.

Is there a User Manual for the AutoGrip Wireless Car Chargers Vent Mount?

Yes, click Here for the user manual for AutoGrip Wireless Car Chargers Vent Mount?.

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PerfeKut Support
How do I get started?
Please watch the unboxing video and set-up videos: <br> <br> <iframe width="560" height="315" src="https://www.youtube.com/embed/6wnkPHL2_ZI" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowfullscreen></iframe> <br> <iframe width="560" height="315" src="https://www.youtube.com/embed/LxvmTl_ppKE" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowfullscreen></iframe>
How do I setup my PerfeKut?
Please watch the set-up video: <br> <iframe width="560" height="315" src="https://www.youtube.com/embed/LxvmTl_ppKE" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowfullscreen></iframe>
How do I remove the black rubber pads used in shipping from under the roller wheels?
Simply push down the roller tension lever on the left rear of the machine to release the roller tension, pull out the black rubber pads, and then pull the lever back up. <br> <iframe width="560" height="315" src="https://www.youtube.com/embed/6wnkPHL2_ZI" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowfullscreen></iframe>
What do I need to get started?
Everything you need to get started is included in the box! You will receive the PerfeKut cutting machine, a box of accessories that include the power cord, 2 anti-slip mats, 2 squeegees, 15 sheets of screen protection film, additional blades and a screwdriver. You will also need WiFi for your PerfeKut machine to operate.
Will the PerfeKut machine still operate if my store doesn’t have WiFi?
PerfeKut needs to be connected to the Internet either through WiFi or a landline. If your store does not have Wi-Fi, there is an ethernet port on the right side of the machine you can connect directly to an Ethernet port in the wall. However, you will need to purchase the ethernet cable, it is not included with the PerfeKut machine.
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Preguntas frecuentes de PerfeKut
¿Cómo empiezo?
Vea el video de desembalar y los videos de configuración: <br> <iframe width="560" height="315" src="https://www.youtube.com/embed/6wnkPHL2_ZI" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowfullscreen></iframe> <br> <iframe width="560" height="315" src="https://www.youtube.com/embed/LxvmTl_ppKE" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowfullscreen></iframe>
¿Cómo configuro mi PerfeKut?
Vea el video de configuración: <br> <iframe width="560" height="315" src="https://www.youtube.com/embed/LxvmTl_ppKE" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowfullscreen></iframe>
¿Cómo retiro las almohadillas de goma negras que se usan en el envío de debajo de las ruedas del rodillo?
Simplemente presione hacia abajo la palanca de tensión del rodillo en la parte trasera izquierda de la máquina para liberar la tensión del rodillo, tire de las almohadillas de goma negras y luego jale hacia arria la palanca para regresarla a su lugar. <br> <iframe width="560" height="315" src="https://www.youtube.com/embed/6wnkPHL2_ZI" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowfullscreen></iframe>
¿Qué necesito para empezar?
¡Todo lo que necesita para comenzar está incluido en la caja! Usted recibirá la cortadora PerfeKut, una caja de accesorios que incluye el cable de alimentación, 2 tapetes antideslizantes, 2 espátulas, 15 láminas de película protectora de pantalla, cuchillas adicionales y un destornillador. También necesitará WiFi para que funcione su máquina PerfeKut.
¿Seguirá funcionando la máquina PerfeKut si mi tienda no tiene WiFi?
PerfeKut debe estar conectado a Internet a través de WiFi o por cable de Ethernet. Si su tienda no tiene Wi-Fi, hay un puerto ethernet en el lado derecho de la máquina que puede conectar directamente a un puerto Ethernet en la pared. Sin embargo, deberá comprar el cable Ethernet; no viene incluido con la máquina PerfeKut.
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