KNOWLEDGE BASE

From the PureGear home page, in the upper, right-hand corner of the screen; click the link ‘Create an Account’ and complete the account registration.

After you’ve signed into your account, click the link in the top right hand corner of your screen labeled, ‘My Account.’ On the left hand side, under ‘Account Navigation’ click on ‘My Registered Products’ then click on ‘Register NEW Product.’ Follow the instructions that follow to register your product.

When you’re registering your product, there will be a link asking you to upload an image of your UPC or product packaging. Click on this link to browse for your image of your product. This applies to both computer and mobile device users.

When you’re registering your product, there will be a link asking you to upload an image of your POP. Click on this link to browse for your image of your POP. This applies to both computer and mobile device users.

Go to ‘My Account’ from the PureGear homepage. In the Account Navigation Menu, click ‘My Orders.’ Here you can check the status of any open orders you may have.

Steel 360 is 5 times stronger than other leading brands, and is also backed by the Pure Pledge Program.

No they are not.

Steel 360 Tempered Glass: 5x Stronger than other leading brands backed by PureGear's PPP - Pure Pledge Program.  HD Tempered Glass Liquid Glass Extreme Impact

PureGear accepts American Express, MasterCard, Visa and Discover.

Using your own USB charging cable, insert the USB 2.0 plug into the USB 2.0 port on the battery. Charging will automatically begin and the status lights will flash. If the lights do not flash, press the power button.

There is a shipping and handling fee on all warranty replacement.

PureGear has a 30 day money back guarantee on all purchases placed directly from our website, www.Pure-Gear.com. Purchases made at Amazon® or eBay® do not qualify for this guarantee. If you are not 100% satisfied with our products, please first email customer.service@pure-gear.com to start the return process. All returns require sending back the product with its original packaging within 30 days of purchase for a full refund. After the 30 day grace period, PureGear will not accept returns unless the item is defective under our warranty terms. Unfortunately, PureGear cannot process refunds for items purchased at other retailers.

Our warranties protect the original customer from defect in material or workmanship. Damages from normal wear and tear, alterations, misuse, neglect, accident, service by non-authorized service centers, or acts of God are not covered under these warranties.

All PureGear products offer, either a Limited Lifetime Warranty or a One-Year Warranty. The warranty depends on the product purchased.

Ground or 2nd Day Air (Second Business Day).

To claim a warranty replacement, there is a shipping and handling fee.

Pure Pledge $100 - Steel 360 Screen Protector - DualTek Case - DualTek HIP Case - Liquid Glass Pure Pledge up to $100 - Steel 360 Screen Protector - HD Screen Protector - Liquid Glass Pure Pledge up to $150 - Liquid Glass with PurePledge Program - Program valid for one year on the device once registered. Pure Pledge up to $250 - Liquid Glass with PurePledge Program - Program valid for one year on the device once registered.

The Pure Pledge Program stamp will be visible on your product’s package, and also on your proof of purchase.

PureGear PurePledge Program will reimburse you for the repair of your broken screen once registered for our program. You must register within 30 days of your purchase date to be eligible for this program.