What Qualifies for a Refund/Return
We are aware of NON-AUTHORIZED parties selling COUNTERFEIT Puregear on Amazon® and eBay®. We are alerting our valued customers, retailers and distributors that we are aware of this issue and actively working to resolve it.
PureGear has a 30 day money back guarantee on all purchases placed directly from our website, www.Pure-Gear.com. Purchases made at Amazon® or eBay® do not qualify for this guarantee. If you are not 100% satisfied with our products, please first email firstname.lastname@example.org to start the return process. All returns require sending back the product with its original packaging within 30 days of purchase for a full refund. After the 30 day grace period, PureGear will not accept returns unless the item is defective under our warranty terms. Unfortunately, PureGear cannot process refunds for items purchased at other retailers.
What Qualifies for a Replacement
PureGear is happy to send you a replacement for the defective item still under warranty. If the defective item is no longer available, PureGear will replace the item with an equal or lesser priced item at the discretion of the customer.
Replacement on Discontinued Items
Should PureGear be unable to replace an item that has been discontinued, the customer will be offered an item of their choice with a value comparable to the item as shown on the original purchase receipt or invoice. PureGear has the right to disclaim any limited warranty on discontinued products.
How to File a Claim
You may begin your claim by filling out a warranty claim by clicking here.
If you are having problems, please email email@example.com with the following information:
- Your Full Name
- Your Address
- What Product Is It?
- For Which Phone Device (If Applicable)
- Where Did you Purchase the Item?
- Your PureGear Order Number or Proof of Purchase, ie Receipt (Required)
- What was the problem?
- If you are an international customer, please contact us first for further instructions before shipping the product to us.
The Claim Process
Once our Customer Service team receives your claim from above, you will receive instructions on the next steps in getting your item into PureGear's Quality Control Department for evaluation. Please note customers are responsible for shipping charges on sending the defective item back to PureGear. There is a standad shipping charge for all replacement items to cover the cost of postage. During the evaluation process, our technicians will decide the approval status of the item based on our warranty guidelines. This evaluation process usually takes 5-7 business days. For International orders, the customer is responsible for shipping and duty charges on the replacement. Thank you for your patience at this time. PureGear employees take pride in taking care of all their customers.
You may ship your defective item to us, but please make sure you email us all the information above so we can process your claim quickly.
5082 Fourth Street
Irwindale, CA 91706