Shipping & Delivery

Q: What methods of shipping are avaliable?
A: When you place your order, you have the option of selecting one of two shipping methods: FedEx Ground or FedEx 2nd Day (second business day). PureGear does not ship orders on Saturdays, Sundays or on U.S. national holidays. We cannot ship to P.O. Boxes, military addresses or international addresses.

Privacy & Security

PureGear does not sell or rent your personal information to others unless you provide us with specific permission indicating your acceptance of third-party information.
For more detailed information, please read our Privacy Policy

Returns & Replacements

Q: How do I return an accessory or get a replacement from PureGear?
A: Please check our Return Policy for more details.

Q: How do I file a claim for a defective accessory?
A: Please check our Return Policy for more details.

Q: How long does it take PureGear to reply back to my return or replacement request?
A: Please make sure you've emailed customer.support@pure-gear.com and have read our Return Policy completely. PureGear usually answers emails on Monday - Friday from 8:30 AM to 5:00 PM (PST) excluding holidays.

Warranty Information

PureGear products are covered by warranties. Please check our Warranty Policy for more details.

Ordering

Q: What type of payment can I use in my online order?
A: PureGear accepts the following forms of payment:
American Express
Mastercard
Visa
Discover Card

Q: How long will it take to process my order?
A: All orders will be processed and ready for shipment within 24-48 hours. PureGear's business hours are Monday – Friday, 8:30 AM – 5:00 PM (PST).

Q: How do I track my order?
A: When your order is shipped, we’ll send you an email with a tracking number. Click on the link to the FedEx site and enter your tracking number.

Q: Can I cancel my order once it’s submitted?
A: Please contact customer.service@pure-gear.com to cancel your order.

Updating Account Information

You can update your account 24 hours a day by logging in to your account online.

1. Go to www.pure-gear.com and click on “My Account” in the upper right corner of the home page.
2. Enter your registered email address and password to log in to your account.
3. Once logged in, you can begin updating your information, including email address, password, contact info, etc.